Privacy Policy

LAST UPDATED: February 20, 2025

Your privacy is important to us. This policy explains in detail how we collect, store, and protect your personal data, ensuring compliance with the General Data Protection Regulation ( GDPR) and other applicable legislation, including Dutch and European Union food safety regulations.

1. DATA CONTROLLER

Viva o Sabor, (“www.vivaosabor.com“), located at Verdunplein 17, Box: E5690, 5627SZ – Eindhoven, Netherlands, is the entity responsible for processing your personal data as described in this policy.

2. WHEN DOES THIS POLICY APPLY?

This policy applies to all personal data processed by Viva o Sabor when you interact with our website, including visitors, customers, and business partners.

3. PERSONAL DATA COLLECTED

We collect and process the following personal data:

Identification: Name, address, email, phone number.
Order Data: Products purchased, batch/serial numbers, transaction dates.
Browsing Data: IP address, purchase history, preferences.
Logistics Information: Shipping details, tracking numbers.

4. PURPOSE OF DATA PROCESSING

We use your data to:

Comply with legal requirements, such as product traceability for compliance with Warenwet and HACCP regulations.
Ensure food safety, enabling tracking and communication in case of recalls.
Meet tax and regulatory obligations to authorities, such as the NVWA (Dutch Food Safety Authority).
Improve customer experience, personalizing offers and recommendations.

5. PROCEDURES IN CASE OF RECALL

If a product recall is necessary, we will take the following steps:

Identification of affected customers based on order records.
Immediate notification to customers via email and phone.
Communication with NVWA and compliance with legal procedures.
Provision of refund or product replacement as instructed.

6. DATA RETENTION PERIOD

We keep order and traceability records for a minimum period of two (2) years, or longer if required by specific regulations.

7. DATA SECURITY

We implement measures to protect your data, including:

Encryption and strict access control.
Restricted access to authorized personnel.
Annual internal audits for compliance.

8. DATA SHARING

Your data may be shared with:

Logistics partners (PostNL, DHL, DPD) for delivery and notifications.
Service providers for marketing, payments, and customer support.
Government authorities, when required by law.

9. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies to optimize navigation and personalize your experience. For detailed information, please refer to our Cookie Policy .

10. CUSTOMER RIGHTS (GDPR)

You have the right to: ✅ Access your stored data. ✅ Correct incorrect data. ✅ Request deletion of your data (except when retention is required by law). ✅ Withdraw consent for marketing communication.

To exercise your rights, please contact us via email at dataprivacy (at) vivaosabor.com.