Terms and Conditions

The terms and conditions below were last updated on 16 January 2026

This website is operated by Viva o Sabor, established in the Netherlands.

• Legal name: Viva o Sabor

• Legal form: Sole Proprietorship

• Registration number (KvK): 96270721

• VAT/BTW number: NL005198980B16

• Address: Verdunplein 17, Box E5690, 5627SZ – Eindhoven, Netherlands

• Email: info @ vivaosabor.com

1. Introduction

These Terms and Conditions apply to this website and to transactions relating to our products and services. You may be subject to additional terms relating to your relationship with Viva o Sabor or any products or services purchased from the company. If any clause of the additional terms conflicts with any clause of these Terms, the clauses of the additional terms shall prevail.

Viva o Sabor conducts online sales and deliveries in the Netherlands, Germany, Belgium and Luxembourg, through partner logistics operators.

2. Obligations

By registering, accessing, or otherwise using this website, you agree to comply with these Terms and Conditions set out below. Simple use of this website implies knowledge and acceptance of these Terms and Conditions. In some specific cases, we may also ask you to agree explicitly.

3. Electronic communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website, by sending an email, SMS or WhatsApp, and agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement, including, but not limited to, the requirement that such communications be made in writing.

4. Intellectual property

We or our licensors own and control all copyright and other intellectual property rights on the website and the data, information and other resources displayed or accessible within the website.

4.1 All rights reserved

Unless specific content determines otherwise, you do not receive a licence or any other right under Copyright, Trade Mark, Patent or other Intellectual Property Rights. This means you will not use, copy, reproduce, perform, display, distribute, embed in any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetise, sell, trade or commercialise any resources on this website in any form without our prior written permission, except and only to the extent otherwise stipulated in mandatory law regulations.

5. Newsletter

Notwithstanding the above, you may forward our newsletter in electronic format to other people who have an interest in visiting our website.

6. Responsible use

By visiting our website, you agree to use it only for the purposes intended and permitted by these Terms, any additional contracts with us, and laws, regulations and normally accepted online practices and industry guidelines.

You must not use our website or services to use, publish or distribute any material that consists of (or is linked to) malicious computer software; use data collected on our website for any direct marketing activity; or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes or could cause damage to the website or that interferes with the performance, availability or accessibility of the website is strictly prohibited.

7. Registration

You may register for an account on our website, during this process, you may be required to choose a password.

You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information or secure access to our website or services with any other person.

You must not allow anyone else to use your account to access the website, you are responsible for all activities that occur through the use of your passwords or accounts, and you must notify Viva o Sabor immediately if you become aware of any unauthorised disclosure or access to your credentials and access and password.

After account termination, you will not attempt to register a new account without our permission.

8. Food Products

Viva o Sabor exclusively markets industrialised food products, supplied by authorised manufacturers and delivered in their original sealed packaging.

Information on ingredients, allergens, expiration date, storage and consumption is provided by the respective manufacturers and made available to the customer on the website whenever applicable.

After opening the packaging, storage, preservation and consumption of products becomes the exclusive responsibility of the customer, and Viva o Sabor cannot be held responsible for misuse or use contrary to the manufacturer’s instructions.

9. Refund and return policy

• 9.1 Right to cancel

In accordance with European Union consumer protection rules, you have the right to cancel your purchase within 14 days of receiving the order, except for perishable products, which cannot be returned for food safety reasons.

The cancellation period shall expire after 14 days from the day you or a third party (designated by you) takes physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to rescind this contract by means of an unequivocal statement (for example, a letter sent by post or email). Our contact details can be found in the footer of this page.

Upon receipt of your cancellation request, Viva o Sabor will send you an email confirming receipt of your request.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding the exercise of the right to rescind before the cancellation period expires.

9.2 Effects of cancellation

Once the contract is terminated, we will refund all payments received from you, except shipping costs, without undue delay and in any case within a maximum of 14 days from the date we are informed of your decision to cancel the contract.

The refund will be made using the same payment method used in the original transaction, unless expressly agreed otherwise. In any case, you will not incur any additional charges as a result of the refund.

You must return the products without undue delay, and within a maximum of 14 days from the date you notify us of your decision to cancel. The goods must be sent to the address indicated by us or delivered to an authorised person to receive them.

The refund may be withheld until we receive the returned goods.

Return costs and conditions

• The direct costs of returning the goods are the customer’s responsibility.
• You will be responsible for any reduction in the refund amount if the products are returned incomplete, adulterated, or with damaged packaging, as a result of handling beyond what is necessary to verify their nature, characteristics and operation.

Exceptions to the right of return and refund

In accordance with applicable legislation, certain products cannot be returned or refunded, including:

• Perishable products, such as food and beverages.
• Personal hygiene items, for health and safety reasons.
• Products that have been modified, adulterated or damaged internally or externally after receipt.

9.3 Delivery not completed

If delivery cannot be completed for reasons attributable to the customer — including, but not limited to absence from the location, incorrect address, incomplete data or failure to collect the parcel within the time and place specified by the carrier — the order may be returned, discarded or destroyed.

In such situations, there will be no right to refund, especially in the case of perishable products, in compliance with European food safety standards.

10. Customer Reviews

10.1 Publication of User Content
The customer may submit product reviews (“User Content”) on the Website. By publishing them, you grant Viva o Sabor an irrevocable, free, worldwide, sublicensable and transferable licence to use that content in any media or format. In addition to reviews published directly on our website, Viva o Sabor may display or reference consumer reviews from external platforms (such as Google Reviews, Trustpilot or similar). These reviews are the exclusive responsibility of the platforms on which they are published and their respective authors, and Viva o Sabor bears no responsibility for their content.

10.2 User responsibility
You warrant that the content you submit is authentic and does not infringe the rights of third parties, nor violates applicable legislation. Offensive, illegal or misleading content will be removed.

10.3 Verified reviews
Viva o Sabor will only accept reviews from customers who have actually purchased the product (“Verified Review”), as required by EU legislation. Unverified reviews will be identified as such. False, offensive or misleading content will be removed.

Reviews from external platforms (e.g. Google Reviews) are the exclusive responsibility of their authors and respective platforms.

10.4 Moderation
Content that violates these provisions or is deemed inappropriate may be edited or removed at Viva o Sabor’s discretion.

10.5 Prohibited conduct
It is prohibited to publish false or manipulated reviews, as well as to offer or receive undisclosed incentives for a review. Violation of this term may result in removal of content and other appropriate action.

11. Submission of ideas

Do not submit ideas, inventions, creative works or other information that may be considered your intellectual property that you would like to present to us, unless we have signed an intellectual property agreement or a non-disclosure agreement.

If you inform us in the absence of such a written agreement, you grant us a worldwide, irrevocable, non-exclusive and royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

12. Cessation of use

We may, at our sole discretion, at any time modify or discontinue access, temporarily or permanently, to the website or any service contained therein. You agree that we will not be liable to you or any third party for any modification, suspension or interruption of your access or use of the website or any content you may have shared on the website. You will have no entitlement to any compensation or other payment, even if certain features, settings and/or any content to which you may have contributed or on which you may come to depend are lost permanently. You must not circumvent or attempt to circumvent any access restriction measures on our website.

13. Warranties and liability

Nothing in this section shall limit or exclude any implied warranty by law that would be illegal to limit or exclude. This website and all website content is provided “as is” and “as available” and may include inaccuracies or typographical errors.

We expressly disclaim all warranties of any kind, express or implied, as to the availability, accuracy or completeness of the Content.

We do not guarantee that:

• this website or our products or services will meet your needs;
• this website will be available continuously, in a timely manner, securely or free of errors;
• the quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing on this website constitutes, or is intended to constitute, legal, financial or medical advice of any kind. If you require advice, you should consult an appropriate professional.

The following provisions of this section shall apply to the maximum extent permitted by applicable law and shall not limit or exclude our liability in relation to any matter that would be unlawful or illegal for us to limit or exclude from our liability.

In no event shall we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or damage to property or data) incurred by you or any third party arising from your access to or use of our website.

Except to the extent that any additional contract expressly states otherwise, our maximum liability to you for all damages arising from or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intentional conduct, tort or otherwise) shall be limited to the total price you paid to us to acquire such products or services or to use the website. Such limit shall apply jointly to all your claims, actions and causes of action of all types and natures.

Prices and taxes

Sales to Germany, Belgium and Luxembourg are subject to VAT in the country of destination, in accordance with the One Stop Shop (OSS) scheme.

All prices displayed include the applicable VAT/BTW, but do not include shipping costs, which will be calculated at checkout.

14. Privacy

To access our website and/or services, you may need to provide some information about you as part of the registration process. You agree that all information provided will always be accurate, correct and up to date.

We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited correspondence. Any emails sent by us to you will only be related to the provision of the products or services agreed.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.

15. Accessibility

We are committed to making the content we provide accessible to people with disabilities. If you have a disability and are unable to access any part of our website because of your disability, we ask that you notify us with a detailed description of the problem you have encountered. If the problem is readily identifiable and resolved in accordance with standard industry information technology tools and techniques, we will resolve it immediately.

 

16. Export restrictions / Legal compliance

Access to the website from territories or countries where the Content or the purchase of products or Services sold on the website is considered illegal is prohibited. You may not use this website in violation of European Community export laws and regulations.

17. Assignment

You may not assign, transfer or subcontract any of your rights and/or obligations under these Terms and Conditions, in whole or in part, to third parties without our prior written consent. Any alleged assignment in violation of this Section shall be null and void.

18. Violations of these Terms and Conditions

Without prejudice to our other rights under these Terms and Conditions, if you violate these Terms and Conditions in any way, we may take such action as we consider appropriate to deal with the violation, including the temporary or permanent suspension of your access to the website, contacting your internet service provider to request the blocking of your access to the website and/or initiating legal action against you.

19. Force majeure

Viva o Sabor shall not be responsible for failures resulting from events beyond its reasonable control.

20. Indemnification

You agree to indemnify, defend and hold us harmless from and against all and any claims, liabilities, damages, losses and expenses relating to your violation of these Terms and Conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising from such claims.

21. Payment methods

Orders will be confirmed only after payment confirmation.

Payments made through services accepted by Viva o Sabor are subject to the requirements of Strong Customer Authentication (SCA), as established by the European Payment Services Directive (PSD2).

Authentication is carried out directly by the payment provider and/or issuing financial institution, with Viva o Sabor having no control over its execution.

Viva o Sabor accepts payments via iDeal, Klarna, PayPal, Credit Cards and Apple Pay, processed securely through the intermediary Mollie. The use of these payment methods is subject to the terms and conditions of the respective providers.

Viva o Sabor accepts payments via Klarna, PayPal, Credit Cards and Apple Pay as a convenience option for its customers. By using one of these payment methods, the customer declares that they are the authorised holder of the registered payment method and assumes full responsibility for the use of the service.

Viva o Sabor does not store complete payment card data and is not responsible for failures, unavailability, misuse or unauthorised transactions resulting from the use of Apple Pay or PayPal, Klarna or iDeal, which are the responsibility of the service provider, the issuing financial institution or the user themselves.

In case of suspected fraud, misuse or payment dispute (chargeback), Viva o Sabor reserves the right to suspend or cancel the order, as well as to cooperate with the competent authorities and payment providers, as required by applicable legislation.

• For more information on how payment data is processed, please consult our Privacy Policy and the Mollie Privacy Policy and of the payment methods used.

22. Waiver

Non-compliance with any of the provisions established in these Terms and Conditions and in any Contract, or the non-exercise of any termination option shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or any Contract or any part thereof or the subsequent right to enforce all provisions.

23. Language

These Terms and Conditions are originally drafted in Portuguese, and translations may be made available in English and Dutch.

In the event of divergence or conflict of interpretation between language versions, the Portuguese version shall prevail.

24. Entire agreement

These Terms and Conditions, together with our privacy policy and cookie policy, constitute the entire agreement between you and Viva o Sabor regarding your use of this website.

25. Updates to these Terms and Conditions

We may update these Terms and Conditions from time to time. The date provided at the beginning of these Terms and Conditions is the most recent revision date. We will send you written notice of any changes or updates and the revised Terms and Conditions shall come into effect on the date we give such notice. Your continued use of this website after the posting of changes or updates shall be deemed notice of your acceptance to comply with and be bound by these Terms and Conditions. To request a previous version of these Terms and Conditions, please contact us.

26. Dispute resolution

In accordance with Regulation (EU) No 524/2013, the consumer has the right to resort to the European Online Dispute Resolution Platform (ODR) for the resolution of disputes arising from contracts concluded online.

The platform is available at:
https://ec.europa.eu/consumers/odr

27. Applicable law and jurisdiction

These Terms and Conditions shall be governed by the laws of the Netherlands. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of the Netherlands, except as provided otherwise by the European Union consumer protection laws.

If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision shall be modified, excluded and/or applied to the maximum extent permitted so as to give effect to the intention of these Terms and Conditions. The remaining provisions shall not be affected.

 

28. Contact information

You can contact us regarding these Terms and Conditions by means of written correspondence or by email, our contact information can be found detailed in the header of this document.