The terms and conditions below were last updated on August 24, 2025
- Introduction
These Terms and conditions apply to this website and to transactions related to our products and services. You may be subject to additional terms related to your relationship with Viva o Sabor or any products or services purchased from the company. If any clause in the additional terms conflicts with any clause in these Terms, the clauses in the additional terms will prevail.
- Obligations
By registering, accessing, or otherwise using this website, you agree to comply with these Terms and conditions set out below. The mere use of this website implies knowledge and acceptance of these Terms and conditions. In some specific cases, we may also ask you to explicitly agree.
- Electronic communication
By using this website or communicating with us electronically, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email, and you agree that all agreements, notices, disclosures, and other communications that we provide electronically to you satisfy any legal requirement, including but not limited to the requirement that such communications be made in writing.
- Intellectual property
We or our licensors own and control all copyrights and other intellectual property rights on the website and the data, information, and other resources displayed or accessible within the website.
4.1 All rights reserved
Unless specific content dictates otherwise, you do not receive a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed in any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only to the extent otherwise stipulated in regulations of mandatory law (such as the right to quote).
- Newsletter
Notwithstanding the foregoing, you may forward our newsletter in electronic format to other people who may be interested in visiting our website.
- Responsible use
By visiting our website, you agree to use it only for the intended and permitted purposes by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines.
You must not use our website or services to use, publish or distribute any material consisting of (or linked to) malicious computer software; use the data collected on our website for any direct marketing activity; or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes or may cause damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
- Registration
You can register for an account on our website. During this process, you may need to choose a password.
You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secure access to our website or services with any other person.
You must not allow another person to use your account to access the website; you are responsible for all activities that occur through the use of your passwords or accounts and must notify Viva o Sabor immediately if you become aware of any unauthorized disclosure or access to your credentials and access and password.
After account termination, you will not attempt to register a new account without our permission.
- Refund and return policy
8.1 Right of cancellation
According to European Union consumer protection rules, you have the right to cancel your purchase within 14 days after receiving the order, except for perishable products, which cannot be returned for food safety reasons.
The cancellation period will expire after 14 days from the day on which you or a third party (indicated by you) takes physical possession of the goods.
To exercise the right of cancellation, you must inform us of your decision to terminate this contract by means of an unequivocal statement (for example, a letter sent by mail or email). Our contact details can be found in the footer of this page.
Upon receiving your cancellation request, Viva o Sabor will send you an email confirming receipt of your request.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right of cancellation before the cancellation period expires.
8.2 Effects of cancellation
Once the contract is terminated, we will reimburse all payments received from you, except for shipping costs, without undue delay and, in any case, within a maximum period of 14 days from the date on which we are informed of your decision to terminate the contract.
The refund will be made using the same payment method used in the initial transaction, unless expressly agreed otherwise. In any case, you will not incur any additional fees as a result of the refund.
You must return the products without undue delay, and within a maximum of 14 days from the date on which you communicate your decision to cancel. The goods must be sent to the address indicated by us or delivered to a person authorized to receive them.
The refund may be withheld until we receive the returned goods.
Costs and Conditions of Return
- The direct costs of returning the goods are the responsibility of the customer.
- You will be responsible for any reduction in the refunded value if the products are returned incomplete, tampered with, or with damaged packaging, as a result of handling beyond what is necessary to verify their nature, characteristics, and functioning.
Exceptions to the Right of Return and Refund
According to applicable legislation, certain products cannot be returned or refunded, including:
- Perishable products, such as food and beverages.
- Personal hygiene items, for safety and health reasons.
- Products that have been modified, tampered with, or damaged internally or externally after receipt.
- Customer Reviews
9.1 Publication of User Content
The customer may submit product reviews (“User Content”) on the Site. By publishing them, you grant Viva o Sabor an irrevocable, free, worldwide, sublicensable, and transferable license to use this content in any media or formats. In addition to reviews published directly on our website, Viva o Sabor may display or reference consumer reviews from external platforms (such as Google Reviews, Trustpilot, or similar). These reviews are the sole responsibility of the platforms on which they were published and their respective authors, and Viva o Sabor is not responsible for their content.
9.2 User Responsibility
You guarantee that the content submitted is authentic and does not infringe on third-party rights or violate applicable legislation. Offensive, illegal, or misleading content will be removed.
9.3 Verified Reviews
Viva o Sabor will only accept reviews from customers who have actually purchased the product (“Verified Review”), as required by EU legislation. Unverified reviews will be identified as such.
9.4 Moderation
Content that violates these provisions or is considered inappropriate may be edited or removed at Viva o Sabor’s discretion.
9.5 Prohibited Conduct
It is forbidden to publish false or manipulated reviews, as well as to offer or receive undeclared incentives for reviews. Violation of this term may result in content removal and other appropriate measures.
- Submission of ideas
Do not submit ideas, inventions, copyrighted works, or other information that could be considered your intellectual property that you would like to present to us unless we have signed an agreement on intellectual property or a non-disclosure agreement.
If you inform us in the absence of such a written agreement, you grant us a worldwide, irrevocable, non-exclusive, and royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
- Termination of use
We may, at our sole discretion, at any time modify or discontinue access, temporarily or permanently, to the website or any Service contained therein. You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuation of your access to or use of the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or come to rely on are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
- Warranties and liability
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or exclude. This website and all content on the website are provided “as is” and “as available” and may include inaccuracies or typographical errors.
We expressly disclaim all warranties of any kind, express or implied, regarding the availability, accuracy, or completeness of the Content.
We do not warrant that:
- this website or our products or services will meet your needs;
- this website will be available uninterrupted, timely, secure, or error-free;
- the quality of any product or service purchased or obtained by you through this website will meet your expectations.
Nothing on this website constitutes or is meant to constitute legal, financial, or medical advice of any kind. If you require advice, you should consult an appropriate professional.
The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in relation to any matter which it would be unlawful or illegal for us to limit or exclude our liability.
In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss or damage to property or data) incurred by you or any third party, arising from your access to or use of our website.
Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in aggregate to all of your claims, actions, and causes of action of every kind and nature.
- Privacy
To access our website and/or services, you may need to provide some information about yourself as part of the registration process. You agree that all information provided will always be accurate, correct, and up to date.
We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.
We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookies Policy.
- Accessibility
We are committed to making the content we provide accessible to people with disabilities. If you have a disability and are unable to access any part of our website due to your disability, we ask that you notify us with a detailed description of the problem you encountered. If the problem is readily identifiable and resolvable in accordance with standard information technology tools and techniques, we will resolve it promptly.
- Export restrictions / Legal compliance
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of European Community export laws and regulations.
- Assignment
You may not assign, transfer, or subcontract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to third parties without our prior written consent. Any alleged assignment in violation of this Section will be null and void.
- Breaches of these Terms and Conditions
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
- Force majeure
Except for obligations to pay money hereunder, no delay, failure, or omission by either party in carrying out or observing any of its obligations hereunder will be deemed a breach of these Terms and conditions if and for as long as such delay, failure, or omission arises from any cause beyond the reasonable control of that party.
- Indemnification
You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses, and expenses related to your violation of these Terms and conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs, and expenses relating to or arising out of such claims.
- Waiver
Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
- Language
These Terms and Conditions will be interpreted and conceived in Portuguese, with translations in English and Dutch. All notifications and correspondence will be written in one of these three languages.
- Entire Agreement
These Terms and Conditions, along with our privacy policy and cookie policy, constitute the entire agreement between you and Viva o Sabor regarding the use of this website.
- Updates to these Terms and Conditions
We may update these Terms and Conditions from time to time. The date provided at the beginning of these Terms and Conditions is the most recent revision date. We will notify you in writing of any changes or updates, and the revised Terms and Conditions will take effect on the date we provide such notice. Your continued use of this website after the posting of changes or updates will be considered notice of your acceptance to comply with and be bound by these Terms and Conditions. To request a previous version of these Terms and Conditions, please contact us.
- Applicable Law and Jurisdiction
These Terms and Conditions will be governed by the laws of the Netherlands. Any disputes related to these Terms and Conditions will be subject to the jurisdiction of the courts of the Netherlands, unless otherwise provided by European Union consumer protection laws.
If any part or provision of these Terms and Conditions is deemed by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision shall be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The remaining provisions will not be affected.
- Contact Information
This website is owned and operated by Viva o Sabor.
You may contact us regarding these Terms and Conditions through written correspondence or by email, using the following address:
info@vivaosabor.com
Mailing Address:
Verdunplein 17, Box: E5690
5627SZ – Eindhoven
Netherlands