Shipping and Payment Policy
*Policy updated on May 7, 2025.
Our shipping policy is part of and should be read in conjunction with our Terms and Conditions of Service. By making a purchase on our website, you agree to the terms established in both policies.
For more details on eligibility for returns, deadlines, and procedures, please refer to paragraph 8 of our Terms and Conditions of Service.
If you have any questions, please contact our support via email at info@vivaosabor.com.
Orders
- The minimum order value is 10 Euros (until July 2025).
- Orders are confirmed after payment is received.
Customer Responsibilities
1 – Provide the correct delivery address
2 – Ensure that someone will be available to receive the package on the date and location indicated in the tracking application. For more information about the delivery time, please check your order tracking.
Delivery
Deliveries are made by Viva o Sabor or by partner carriers, such as TVD (Eindhoven), PostNL, DHL, or DPD.
At the time of dispatch, you will receive an email with the tracking number to follow your order on the carrier’s website.
Orders with confirmed payments made Monday to Friday before noon (12 PM) will be prepared and shipped on the same day. The “estimated” delivery time within the Netherlands is 48 business hours(*).
Delivery Costs – Netherlands:
• Orders up to 3kg – €5.95
• Orders from 3kg to 10kg – €6.95
• Orders from 10kg to 23kg – €14.50
Frequently Asked Questions
I received a damaged product or one different from my order. What should I do?
Check the condition of your order immediately upon delivery. If there is any missing item, different from what was requested, or damaged, send an email to info@vivaosabor.nl, or contact us through our WhatsApp and provide the following information:
• Name, Order number
• Photo of the damaged product(s) (if applicable)
(*)Viva o Sabor is not responsible for delays caused by carriers. If there is any problem with your order, please contact us by email at info@vivaosabor.nl and we will do our best to resolve it.