Shipping and Payment Policy

*Policy updated on 24 August 2026.

Our shipping and payment policy is part of and must be read together with our Terms and Conditions of Service. By making a purchase on our website, you agree to the terms established in both policies.

For information about returns, deadlines and procedures, please refer to paragraph 9 of our Terms and Conditions of Service.

If you have any questions, please contact our support by email: info @ vivaosabor.com.

1. Orders

• The minimum order value is €12.00 (valid until 31 December 2026).
• Orders are considered valid only after payment confirmation by the operator.

2. Customer Responsibilities

By making a purchase, the customer agrees to:

– Provide the complete delivery address correctly.

– Ensure that someone is available to receive the parcel at the location and date indicated by the carrier.

– Track the delivery status using the tracking link provided by email and/or SMS/WhatsApp.

Viva o Sabor is not responsible for undelivered parcels due to incorrect address, absence of the recipient or incomplete information.

3. Deliveries

Deliveries are carried out by Viva o Sabor or by partner carriers, such as PostNL, DHL or DPD, depending on the destination and selected delivery method.

After the order is dispatched, the customer will receive an email with the tracking code, allowing tracking directly on the carrier’s website.

4. Shipping Timeline

• Orders with confirmed payment Monday to Friday, until 3pm, will be prepared and sent on the same working day.
• Orders confirmed after this time will be sent on the next working day.

Estimated delivery times

• Netherlands: between 12 and 48 working hours*
• Belgium and Luxembourg: between 48 and 96 working hours*

*The timeframes provided are estimates based on our delivery statistics and may vary due to external factors such as logistics, weather and operational conditions.

**In the absence of the recipient, the parcel may be redirected to a collection point, see item 2, customer responsibilities.

5. Delivery Costs

Netherlands

• Parcels from 2kg up to 10kg – €6.95
• Parcels from 10kg up to 20kg – €13.90

Belgium

• Parcels up to 10kg – €10.00
• Parcels from 10kg up to 20kg – €15.00

Luxembourg

• Parcels from 0kg up to 10kg – €10.00
• Parcels from 10kg up to 20kg – €20.00

All shipping costs are displayed before you complete your purchase.

6. Undelivered Parcels

If delivery is not completed due to reasons attributable to the customer (absence, incorrect address, failure to collect within the carrier’s deadline), the parcel may be returned or discarded.

Particularly in the case of perishable food products, there will be no right to a refund, as described in the Terms and Conditions.

7. Damaged or Incorrect Products

“I received a damaged product or one different from my order. What should I do?”

Check your parcel immediately upon receipt.
If you identify any problem, contact us by email info @ vivaosabor.com or via WhatsApp, providing:

• Full name
• Order number
• Photo(s) of the damaged product(s)

Our team will review the case and take appropriate action, in accordance with applicable legislation.

8. Carrier Responsibility

Viva o Sabor is not responsible for delays caused by partner carriers.
However, in case of problems, we will do our best to assist the customer with the logistics operator.