Viva o Sabor Loja de Produtos Brasileiros na Holanda, Bélgica e Luxemburgo

Onde o cuidado encontra o Sabor do Brasil.

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Shipping and Payment Policy

*Policy updated on 24 August 2026.

Our shipping and payment policy is part of and must be read together with our Terms and Conditions of Service. By making a purchase on our website, you agree to the terms established in both policies.

For information on returns, timescales and procedures, please refer to paragraph 9 of our Terms and Conditions of Service.

If you have any questions, please contact our support team by email: info @ vivaosabor.com.

1. Orders

  • The minimum order value is €12.00 (valid until 31 December 2026).
  • Orders are considered valid only after payment confirmation through the payment provider.

2. Customer Responsibilities

When making a purchase, the customer commits to:

– Providing the complete delivery address correctly.

– Ensuring that someone is available to receive the parcel at the location and date indicated by the carrier.

– Tracking the delivery status via the tracking link provided by email and/or SMS/WhatsApp.

Viva o Sabor is not responsible for failed deliveries due to incorrect address, absence of the recipient or incomplete information.

3. Deliveries

Deliveries are carried out by Viva o Sabor or by partner carriers, such as PostNL, DHL or DPD, depending on the destination and selected method.

After the order is dispatched, the customer will receive an email with the tracking code, allowing them to track it directly on the carrier’s website.

4. Shipping Timescale

  • Orders with confirmed payment from Monday to Friday, until 3pm, will be prepared and sent on the same business day.
  • Orders confirmed after this time will be sent on the next business day.

Estimated delivery timescales

  • Netherlands: between 12 and 48 business hours*
  • Belgium and Luxembourg: between 48 and 96 business hours*

*The timescales provided are estimates based on our delivery statistics and may vary due to external factors, such as logistical, weather and operational conditions.

**In the event of the recipient’s absence, the parcel may be redirected to a pick-up point, see item 2, customer responsibilities.

5. Delivery Costs

Netherlands

  • Parcels from 2kg to 10kg – €6.95
  • Parcels from 10kg to 20kg – €13.90

Belgium

  • Parcels up to 10kg – €10.00
  • Parcels from 10kg to 20kg – €15.00

Luxembourg

  • Parcels from 0kg to 10kg – €10.00
  • Parcels from 10kg to 20kg – €20.00

All shipping values are presented before finalising your purchase.

6. Failed Deliveries

If delivery is not completed for reasons attributable to the customer (absence, incorrect address, failure to collect within the carrier’s timescale), the parcel may be returned or discarded.

Particularly in the case of perishable food products, there will be no right to a refund, as described in the Terms and Conditions.

7. Damaged or Incorrect Products

“I received a damaged product or a different item from my order. What should I do?”

Check your parcel immediately upon receipt.
If you identify any problem, please contact us by email info @ vivaosabor.com or via WhatsApp, providing:

  • Full name
  • Order number
  • Photo(s) of the damaged product(s)

Our team will analyse the case and take appropriate action, in accordance with applicable legislation.

8. Carrier Responsibility

Viva o Sabor is not responsible for delays caused by partner carriers.
However, in the event of problems, we will do our best to assist the customer with the logistics operator.

 

 

 

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