Shipping and Payment Policy

*Policy updated on 17 January 2026.

Our shipping and payment policy forms part of and should be read together with our Terms and Conditions of Service. By making a purchase on our website, you agree to the terms set out in both policies.

For information on returns, timeframes and procedures, please refer to paragraph 9 of our Terms and Conditions of Service.

If you have any questions, please contact our support team by email: info @ vivaosabor.com.

1. Orders

• The minimum order value is €10.00 (valid until 1 April 2026).
• Orders are considered confirmed only after payment confirmation.

2. Customer Responsibilities

When placing an order, the customer agrees to:

– Provide the correct full delivery address.

– Ensure that someone is available to receive the parcel at the location and on the date indicated by the carrier.

– Track the delivery status using the tracking link provided.

Viva o Sabor accepts no responsibility for deliveries that could not be completed due to an incorrect address, absence of the recipient, or incomplete information.

3. Deliveries

Deliveries are carried out by Viva o Sabor or partner carriers such as PostNL, DHL or DPD, depending on the destination and selected delivery method.

Once the order has been dispatched, the customer will receive an email with a tracking code, enabling them to follow the shipment directly on the carrier’s website.

4. Dispatch Timeframe

• Orders with confirmed payment Monday to Friday, before 3:00 pm, will be prepared and dispatched on the same working day.
• Orders confirmed after this time will be dispatched on the next working day.

Estimated delivery times

• Netherlands: within 48 hours*
• Belgium and Luxembourg: within 72 hours*

*The timeframes stated are estimates and may vary due to external factors such as logistical, weather, or operational conditions.

**In the absence of the recipient, the parcel may be redirected to a collection point — see item 2, customer responsibilities.

5. Delivery Costs

Netherlands

• Parcels from 2 kg up to 10 kg – €6.95
• Parcels from 10 kg up to 20 kg – €13.90

Belgium

• Parcels up to 2 kg – €10.75
• Parcels from 2 kg up to 10 kg – €14.00
• Parcels from 10 kg up to 20 kg – €24.00

Luxembourg

• Shipping costs will be calculated at checkout, based on the parcel weight and available logistics operator.

All shipping costs are displayed before the purchase is finalised.

6. Undelivered Orders

If delivery cannot be completed for reasons attributable to the customer (absence, incorrect address, failure to collect within the carrier’s deadline), the parcel may be returned or disposed of.

In particular, in the case of perishable food products, no refund will be due, as described in the Terms and Conditions.

7. Damaged or Incorrect Products

“I received a damaged or incorrect product. What should I do?”

Please check your order immediately upon receipt.
If you identify any issue, please contact us by email at info @ vivaosabor.com or via WhatsApp, providing:

• Full name
• Order number
• Photo(s) of the damaged product(s)

Our team will assess the situation and take the appropriate steps in accordance with applicable legislation.

8. Carrier Liability

Viva o Sabor accepts no responsibility for delays caused by partner carriers.
However, should any issues arise, we will do our best to assist the customer in liaising with the logistics operator.